标题 |
书籍(章节) What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty[J]
是什么影响了顾客满意度和再购买意愿之间的关系?调整后期望与顾客忠诚度的影响研究[J]
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其它 | 来源于Psychology and Marketing, 2004, 21(5): 351-373. 作者是Youjae Yi, Suna La. |
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