| 标题 |
 Design and Pricing of Discretionary Service Lines 相关领域
动态定价
微观经济学
计算机科学
定价策略
产业组织
经济
|
| 网址 |
求助人暂未提供
|
| DOI |
暂未提供，该求助的时间将会延长，查看原因？
|
| 其它 | For discretionary services, longer service duration implies higher service quality. We study the optimal design and pricing of discretionary service lines, a range of services that are vertically differentiated through their duration (quality), offered to a market with customers who are heterogeneous in terms of their sensitivity to service duration. In a resource-constrained environment with stochastic arrival of demand, longer service duration also implies longer wait, which all customers dislike. Hence, service line design takes into consideration both customer heterogeneity in quality sensitivity and customer disutility in waiting. We first study the case when the firm serves customers in the order they arrive (first in first out (FIFO)). Then we investigate a processing-time-based sequencing rule with two priority classes (two classes shortest processing time (2-SPT)) as a practical operational improvement of FIFO. We identify service variety reduction as an instrument to mitigate congestion, in addition to service time reduction and throughput control used for discretionary service design. Although FIFO results in a range of closely related service durations and an increasing price schedule, we show that 2-SPT gives rise to a clustered service line with a gap between the ranges of service durations offered for different priority classes, along with a decrease of demand volume and a possible price drop from the lower-quality to the higher-quality cluster. Finally, even without customer heterogeneity, it is still optimal for the firm to offer a variety of services under 2-SPT, driven by operational efficiency improvement, whereas under FIFO the service line collapses to a single service. |
| 求助人 | |
| 下载 | 该求助完结已超 24 小时，文件已从服务器自动删除，无法下载。 |
|
温馨提示：该文献已被科研通 学术中心 收录，前往查看
科研通『学术中心』是文献索引库，收集文献的基本信息（如标题、摘要、期刊、作者、被引量等），不提供下载功能。如需下载文献全文，请通过文献求助获取。
|
爱静静
嘉心糖
杳鸢
Billy
模糊中正
pcr163
Marciu33
年轻新晴
子车茗
andrele
YifanWang
野性的柠檬
tuanheqi
大模型
jyy
海风
0905
fcf335gj
syk
毛豆
皖公网安备34019202002308
