激情
服务(商务)
消费(社会学)
工作(物理)
背景(考古学)
营销
公共关系
业务
社会学
心理学
政治学
社会心理学
工程类
社会科学
机械工程
古生物学
生物
作者
Ramona Riehle,Verena Wieser,Andrea Hemetsberger
标识
DOI:10.1177/10946705231204982
摘要
In times of increasing labor shortages and a contemporary cultural climate shaped by quiet quitting, understanding and addressing the sources of service employees’ passion for work becomes an important scholarly and managerial challenge. Drawing on ethnographic data gathered in the context of an outdoor-action-sports service provider, this study reveals how emotionally and physically demanding work conditions constrain service employees’ passion for work and explores how tribal consumption serves as an additional source of service employees’ passion for work. Findings highlight how service organizations can address this tribal source of passion by offering service employees an experience platform and opportunities for tribal sociality at work. This study introduces a consumption-related source of work passion to service employee passion research, extends consumer research on the blurring boundaries between work and consumption, and provides managerial implications for nurturing and/or maintaining service employees’ passion for work.
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