Emotional and Cognitive Trust in Artificial Intelligence: A Framework for Identifying Research Opportunities

This article briefly summarizes trust as a social and economic construct, and trust in AI as a unique but related construct. It argues that because trust in AI is couched within an economic landscape, these two frameworks should be combined to understand the dynamics of trust in AI as it is currently implemented. The review focuses on healthcare and law enforcement as two industries that have adopted AI in ways that do and do not engender trust from stakeholders. The framework is applied to both industries to highlight where and why varying trust in AI is observed. Then seven research questions are posed, and researchers are encouraged to test the proposed framework in other AI-reliant contexts, like education and employment.