The Association Between Complications, Incidents, and Patient Experience: Retrospective Linkage of Routine Patient Experience Surveys and Safety Data

患者安全 医学 患者体验 优势比 回顾性队列研究 逻辑回归 置信区间 可能性 观察研究 急诊医学 未遂事故 医疗急救 家庭医学 医疗保健 外科 内科学 法律工程学 工程类 经济 经济增长
作者
Marit S. de Vos,Jaap F. Hamming,Hileen Boosman,Perla J. Marang‐van de Mheen
出处
期刊:Journal of Patient Safety [Lippincott Williams & Wilkins]
卷期号:17 (2): e91-e97 被引量:12
标识
DOI:10.1097/pts.0000000000000581
摘要

Objectives Linkage of safety data to patient experience data may provide information to improve surgical care. This retrospective observational study aimed to assess associations between complications, incidents, patient-reported problems, and overall patient experience. Methods Routinely collected data from safety reporting on complications and incidents, as well as patient-reported problems and experience on the Picker Patient Experience Questionnaire 15, covering seven experience dimensions, were linked for 4236 surgical inpatients from an academic center (April 2014–December 2015, 41% response). Associations between complication and/or incident occurrence and patient-reported problems, regarding risk of nonpositive experience (i.e., grade of 1–5 of 10), were studied using multivariable logistic regression. Results Patient-reported problems were associated with occurrence of complications/incidents among patients with nonpositive experiences (odds ratio [OR] = 2.8, 95% confidence interval [CI] = 1.6–4.9), but not among patients with positive experiences (OR = 1.0, 95% CI = 0.6–1.5). For each experience dimension, presence of patient-reported problems increased risk of nonpositive experience (OR range = 2.7–4.4). Patients with complications or incidents without patient-reported problems were at lower risk of a nonpositive experience than patients with neither complications/incidents nor reported problems (OR = 0.5; 95% CI = 0.3–0.9). Occurrence of complications/incidents only increased risk of nonpositive experience when patients also had problems on “continuity and transition” or “respect for patient preferences” dimensions. Conclusions Linking safety data to patient experience data can reveal ways to optimize care. Staff seem able to ensure positive patient experiences despite complications or incidents. Increased attention should be paid to respecting patient preferences, continuity, and transition, particularly when complications or incidents occur.

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