社会交换理论
互惠(文化人类学)
供应链
结构方程建模
供应链管理
透视图(图形)
业务
心理学
社会心理学
营销
计算机科学
机器学习
人工智能
作者
Yeşim Can Sağlam,Sibel Yıldız Çankaya,İsmail Gölgeci,Bülent Sezen,Selim Zaim
标识
DOI:10.1016/j.tre.2022.102936
摘要
Although supply chain risk management is a process that can be actualized through collaboration and communication in supply chains, little is known about how social factors can lead to supply chain resilience (SCR). The present study evaluates the relationship between supply chain members as social relationships and explores their role in SCR. Following the social exchange theory perspective, communication quality, reciprocity, and relational commitment are examined as the potential antecedents of SCR. The mediating role of communication quality in linking reciprocity and relational commitment to SCR is also investigated. Partial least squares structural equation modeling is used to test the research hypotheses and analyze the data obtained from prominent executives of manufacturing firms. Our findings indicate that communication quality is an imperative factor in explaining SCR. We also found that communication quality mediates the relationship between relational commitment and SCR and between reciprocity and SCR. In line with previous literature, SCR is positively related to supply chain risk management performance, empirically supporting the proposed value of SCR for firm risk management processes. This paper advances a new front in SCM research by adopting the social exchange theory perspective and empirically examining the role of communication quality, relational commitment, and reciprocity.
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