宽恕
悔恨
心理学
调解
社会心理学
功率(物理)
召回
价值(数学)
认知心理学
社会学
计算机科学
社会科学
量子力学
机器学习
物理
作者
Xue Zheng,Marius van Dijke,Joost M. Leunissen,Laura M. Giurge,David De Cremer
标识
DOI:10.1177/0018726715611236
摘要
An apology, as an expression of remorse, can be an effective response from a transgressor to obtain forgiveness from a victim. Yet, to be effective, the victim should not construe the transgressor’s actions in a cynical way. Because low-power people tend to interpret the actions of high-power people in a cynical way, we argue that an apology (versus no apology) from high-power transgressors should be relatively ineffective in increasing forgiveness from low-power victims. We find support for this moderated mediation model in a critical incidents study (Study 1), a forced recall study (Study 2) among employees from various organizations and a controlled laboratory experiment among business students (Study 3). These studies reveal the limited value of expressions of remorse by high-power people in promoting forgiveness.
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