意义(存在)
集合(抽象数据类型)
过程(计算)
社会学
公共关系
心理学
谓词(数理逻辑)
社会心理学
认识论
计算机科学
政治学
哲学
操作系统
程序设计语言
心理治疗师
作者
Graham Sewell,James R. Barker,Daniel Nyberg
标识
DOI:10.1177/0018726711428958
摘要
We examine how call-center employees draw on opposed discourses to understand the purpose and consequences of performance measurement as workplace surveillance. Sometimes the workers saw performance measurement as a legitimate and impartial managerial tool serving the interests of everyone in the organization (e.g. by exposing free-riding, etc.). Other times, they saw performance measurement as intrusive and oppressive; imposed on them by managers who, as agents of employers, used it to serve a narrow set of interests (e.g. by intensifying work, etc.). Our analysis depicts how employees used an ironical process of predicate logic to develop flexible meaning-making strategies to cope with the apparent conflicts in meaning that arose from the two opposed discourses. We conclude by developing a three step method for the practical analysis of such ironical situations of competing discourses that facilitates our ability to reconsider and reconfigure meaning in more useful ways.
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