Analysis of return logistics in e-commerce companies on the example of the Slovak Republic

The development of technology and globalization has increased the possibilities of e-commerce and allowed further development of world trade. E-commerce has changed the way you do business and the concept of buying. With the growth of e-commerce, traders need to pay significant attention to their companies' critical functionality - logistics-to satisfy customers. With the development of the e-commerce industry, online stores have to face a massive number of problems. One of the most significant is the return of goods and the organization of return logistics. The scale of refund management on a global scale is enormous. The article analyzes the current stage of return logistics in the world of e-commerce. We also surveyed companies that sell via the Internet in Slovakia. Based on the responses, global statistical indicators' return logistics are compared with the Slovak e-commerce market.