Expanding the Analytical Boundaries of Mob Censorship: How Technology and Infrastructure Enable Novel Threats to Journalists and Strategies for Mitigation

Mob censorship, which “expresses the will of ordinary citizens to exert power over journalists through discursive violence” is traditionally considered a grassroots phenomenon. However, within technically mediated systems, who is behind the mob is sometimes unclear. We therefore ask how the technical affordances of the Internet and telecommunications networks complicate the identification of attackers and their motivations and multiply the forms of retaliation that attackers level against journalists. We conducted 18 semistructured interviews with seven current or former journalists, as well as 11 professionals with experience defending news organizations, including security specialists, press freedom advocates, and newsroom infrastructure support staff. Through a constructivist grounded theory approach and in conversation with Lewis and Westlund’s (2015 Lewis, S. C., and O. Westlund. 2015. “Actors, Actants, Audiences, and Activities in Cross-Media News Work.” Digital Journalism 3 (1): 19–37.[Taylor & Francis Online], [Web of Science ®] , [Google Scholar]) 4A framework, we found that journalists and those defending news organizations do not reliably identify sources and motivations behind attacks, which may be grassroots in nature but may also be instigated by corporate or government actors. Journalists nonetheless infer attribution and motivation from the context surrounding attacks. Systemic issues related to the lack of diversity, ongoing financial constraints, and journalistic norms of engagement, alongside a lack of internal and platform support, exacerbate repercussions from these attacks and harm journalism’s role in a democracy.