代表性启发
中国
领域
北京
官僚主义
代表(政治)
公共关系
政治学
公共服务
服务交付框架
服务(商务)
公共行政
政治
业务
心理学
营销
社会心理学
法学
作者
Chengwei Wang,Liang Ma,Tom Christensen
摘要
Abstract Numerous studies have delved into the intricate dynamics of representative bureaucracy in public service provision, yet a significant gap exists in our understanding of the distinctions between top leaders and members of the top management team (TMT). Using the panel data of 317 subdistricts in Beijing, this research revealed that top female leaders have stronger influences on public service delivery than female TMT members. Top female leaders handle citizens' complaints better than their male counterparts, while the effect of TMT gender representation is nonsignificant. This research underscores the imperative need to differentiate between the representative roles of top leaders and TMT members, thereby revealing nuanced effects in the realm of gender representation.
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