行动号召
调度(生产过程)
计算机科学
医学
运筹学
业务
运营管理
经济
数学
广告
作者
Rachel R. Chen,Lawrence W. Robinson
出处
期刊:Social Science Research Network
[Social Science Electronic Publishing]
日期:2011-01-01
被引量:25
摘要
This paper considers an appointment scheduling system that accommodates routine patients who book well in advance as well as same-day patients with acute needs who call in the morning for an appointment later that day. In addition to determining the appointment times that are assigned up-front to the routine patients, our model is the first to determine when and how to slot in those last-minute same-day patients throughout the day. By formulating the problem as a stochastic linear program, our model includes patient no-shows, random service times, ancillary physician tasks, and appointment delays for same-day patients who prefer to see the doctor as soon as possible. We also develop two heuristic rules for the combinatorial problem of sequencing similar routine and same-day patients.
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