Employee performance under tension: the influence of employee creativity, paradox mindset, and psychological empowerment

心态 创造力 心理学 授权 员工敬业度 社会心理学 工商管理 业务 应用心理学 管理 经济 计算机科学 经济增长 人工智能
作者
Liem Viet Ngo,Duc Anh La,Jiraporn Surachartkumtonkun,Nguyễn Hà Thu,Duc Thanh Vo,Thu Thi Minh Phan
出处
期刊:Journal of service theory and practice [Emerald Publishing Limited]
标识
DOI:10.1108/jstp-06-2023-0190
摘要

Purpose Frontline employees frequently experience tension at work. Based on paradox theory, this study investigates why and when tension can result in positive performance outcomes and for whom tension can enhance creativity. Design/methodology/approach We employed a time-lagged survey design to collect data in two waves with a four-week interval between waves. The questionnaire was distributed to frontline employees (i.e. doctors and nurses) serving in one public hospital in Ho Chi Minh City. The final sample included 216 front-line employees. Findings The study found that tension can promote employee performance through creativity. Employees with high paradox mindset levels especially tend to be more creative when experiencing tension. However, our findings did not support the idea that frontline employees who have been psychologically empowered tend to turn creative ideas into real practices and result in better employee performance. Originality/value The study advanced knowledge of the effect tension has on employee performance by investigating the mechanism through which experiencing tension can ultimately promote employee performance.
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