Top management team social capital, exploration-based innovation, and exploitation-based innovation in SMEs

Despite increasing interest in ambidextrous innovations, mainstream literature has excluded discussions on developing and combining exploratory innovation (ERI) and exploitative innovation (EII) in the small- and medium-sized enterprise (SME) sector. This issue from the SME perspective is worth addressing. Recent studies have conceptually argued the importance of the top management team (TMT) in managing ambidextrous innovations. Building on this argument, we explore how the top manager external social relationships foster ambidextrous innovations and whether internal social relationships among senior executives can be used to integrate such innovations. The results show that (a) distinct external managerial relationships cause differential innovations for SMEs, and (b) internal social capital among top managers could be used effectively to manage ambidextrous innovations. This research indicates that SMEs engaging in both high ERI and EII perform better when they focus on the balancing benefits of TMT internal social capital and the bridging benefits of TMT external social capital.