Is social media marketing worth it for luxury brands? The dual impact of brand page satisfaction and brand love on word-of-mouth and attitudinal loyalty intentions

广告 品牌延伸 品牌知名度 品牌管理 品牌忠诚度 社会化媒体 独创性 品牌资产 口头传述的 心理学 感知 业务 营销 价值(数学) 社会心理学 创造力 神经科学 万维网 机器学习 计算机科学
作者
Sanga Song,Hye‐Young Kim
出处
期刊:Journal of Product & Brand Management [Emerald (MCB UP)]
卷期号:31 (7): 1033-1046 被引量:34
标识
DOI:10.1108/jpbm-06-2020-2936
摘要

Purpose This study aims to investigate the relationships between customer perceptions of luxury companies’ brand pages (i.e. brand page value and self-expressive brands) and customers’ affective (i.e. brand page satisfaction and brand love) and behavioral (i.e. word-of-mouth [WOM] and attitudinal loyalty intentions) responses. Design/methodology/approach Structural equation modeling was used to analyze the data of 290 social media users in the USA who followed at least one luxury brand on social media. Findings The results demonstrated that consumers’ brand page satisfaction, influenced by the brand page’s information and entertainment value, was related to brand love and WOM intentions. Meanwhile, brand love – defined as emotional devotion to a brand – was influenced by self-expressive brands and was positively related to both WOM and attitudinal loyalty intentions. Originality/value This study identifies a set of customer perceptions that drive consumers’ affective and behavioral responses and that can be used to guide luxury brands to best use their brand pages on social media. By developing and testing a dual-impact model consisting of brand page satisfaction and brand love, this study provides practical directions for luxury brand managers and marketers who wish to transform their followers into both brand advocates who elevate the brand through WOM communications and loyal customers who are committed to affiliating with and supporting the brand.
最长约 10秒,即可获得该文献文件

科研通智能强力驱动
Strongly Powered by AbleSci AI
更新
大幅提高文件上传限制,最高150M (2024-4-1)

科研通是完全免费的文献互助平台,具备全网最快的应助速度,最高的求助完成率。 对每一个文献求助,科研通都将尽心尽力,给求助人一个满意的交代。
实时播报
刚刚
坚强的广山应助Much采纳,获得200
刚刚
万能图书馆应助Ywk采纳,获得10
1秒前
2秒前
小宁发布了新的文献求助30
3秒前
3秒前
DTL哈哈发布了新的文献求助10
5秒前
子爵木完成签到 ,获得积分10
5秒前
乔柒柒完成签到,获得积分10
6秒前
李健应助wei采纳,获得10
7秒前
天天快乐应助颇黎采纳,获得30
8秒前
苹果书文完成签到 ,获得积分10
8秒前
123发布了新的文献求助10
8秒前
852应助舒心聪展采纳,获得10
10秒前
11秒前
18秒前
20秒前
金刚经应助科研通管家采纳,获得10
21秒前
情怀应助科研通管家采纳,获得10
21秒前
我是老大应助科研通管家采纳,获得10
21秒前
丘比特应助科研通管家采纳,获得30
21秒前
华仔应助科研通管家采纳,获得10
21秒前
wr完成签到,获得积分10
21秒前
金刚经应助科研通管家采纳,获得10
21秒前
彭于晏应助科研通管家采纳,获得10
21秒前
星辰大海应助科研通管家采纳,获得10
21秒前
噗噗发布了新的文献求助10
23秒前
24秒前
wei发布了新的文献求助10
25秒前
狂野砖头完成签到 ,获得积分10
25秒前
26秒前
27秒前
菲菲公主完成签到,获得积分10
29秒前
丝雨成线发布了新的文献求助10
29秒前
camellia发布了新的文献求助10
31秒前
英姑应助噗噗采纳,获得10
31秒前
wei完成签到,获得积分10
32秒前
32秒前
wind完成签到,获得积分10
34秒前
35秒前
高分求助中
Spray / Wall-interaction Modelling by Dimensionless Data Analysis 2000
ALA生合成不全マウスでの糖代謝異常の分子機構解析 520
Aspects of Babylonian celestial divination: the lunar eclipse tablets of Enūma Anu Enlil 500
Mathematics and Finite Element Discretizations of Incompressible Navier—Stokes Flows 500
2024 Medicinal Chemistry Reviews 400
Dictionary of socialism 350
Geochemistry, 2nd Edition 地球化学经典教科书第二版 300
热门求助领域 (近24小时)
化学 医学 生物 材料科学 工程类 有机化学 生物化学 物理 内科学 纳米技术 计算机科学 化学工程 复合材料 基因 遗传学 催化作用 物理化学 免疫学 量子力学 细胞生物学
热门帖子
关注 科研通微信公众号,转发送积分 3193752
求助须知:如何正确求助?哪些是违规求助? 2842787
关于积分的说明 8040747
捐赠科研通 2506857
什么是DOI,文献DOI怎么找? 1339400
科研通“疑难数据库(出版商)”最低求助积分说明 638755
邀请新用户注册赠送积分活动 607527