Is social media marketing worth it for luxury brands? The dual impact of brand page satisfaction and brand love on word-of-mouth and attitudinal loyalty intentions

广告 品牌延伸 品牌知名度 品牌管理 品牌忠诚度 社会化媒体 独创性 品牌资产 口头传述的 心理学 感知 业务 营销 价值(数学) 社会心理学 创造力 神经科学 万维网 机器学习 计算机科学
作者
Sanga Song,Hye‐Young Kim
出处
期刊:Journal of Product & Brand Management [Emerald (MCB UP)]
卷期号:31 (7): 1033-1046 被引量:34
标识
DOI:10.1108/jpbm-06-2020-2936
摘要

Purpose This study aims to investigate the relationships between customer perceptions of luxury companies’ brand pages (i.e. brand page value and self-expressive brands) and customers’ affective (i.e. brand page satisfaction and brand love) and behavioral (i.e. word-of-mouth [WOM] and attitudinal loyalty intentions) responses. Design/methodology/approach Structural equation modeling was used to analyze the data of 290 social media users in the USA who followed at least one luxury brand on social media. Findings The results demonstrated that consumers’ brand page satisfaction, influenced by the brand page’s information and entertainment value, was related to brand love and WOM intentions. Meanwhile, brand love – defined as emotional devotion to a brand – was influenced by self-expressive brands and was positively related to both WOM and attitudinal loyalty intentions. Originality/value This study identifies a set of customer perceptions that drive consumers’ affective and behavioral responses and that can be used to guide luxury brands to best use their brand pages on social media. By developing and testing a dual-impact model consisting of brand page satisfaction and brand love, this study provides practical directions for luxury brand managers and marketers who wish to transform their followers into both brand advocates who elevate the brand through WOM communications and loyal customers who are committed to affiliating with and supporting the brand.
最长约 10秒,即可获得该文献文件

科研通智能强力驱动
Strongly Powered by AbleSci AI
更新
大幅提高文件上传限制,最高150M (2024-4-1)

科研通是完全免费的文献互助平台,具备全网最快的应助速度,最高的求助完成率。 对每一个文献求助,科研通都将尽心尽力,给求助人一个满意的交代。
实时播报
1秒前
苹果千柔发布了新的文献求助10
2秒前
yiling完成签到,获得积分20
2秒前
bierbia完成签到,获得积分10
2秒前
Medicine完成签到,获得积分10
2秒前
3秒前
天真彩虹完成签到 ,获得积分10
4秒前
随机子应助标致的蹇采纳,获得10
6秒前
劲秉应助标致的蹇采纳,获得10
6秒前
燃尽人间色完成签到,获得积分10
7秒前
杨杨杨完成签到 ,获得积分10
7秒前
毛豆应助千山采纳,获得10
7秒前
8秒前
一杯双皮奶完成签到,获得积分10
8秒前
欧阳发布了新的文献求助10
8秒前
安静的虔发布了新的文献求助10
10秒前
10秒前
小科完成签到,获得积分10
10秒前
12秒前
合适的平安完成签到,获得积分10
13秒前
13秒前
无花果应助YJ888采纳,获得10
13秒前
14秒前
野性的凌瑶完成签到,获得积分10
15秒前
深情安青应助欧阳采纳,获得10
16秒前
万能图书馆应助欧阳采纳,获得10
16秒前
乐乐应助欧阳采纳,获得10
16秒前
科研通AI2S应助欧阳采纳,获得10
16秒前
思源应助欧阳采纳,获得10
16秒前
17秒前
苹果千柔完成签到,获得积分20
17秒前
共享精神应助Leo采纳,获得10
18秒前
乐乐应助33333采纳,获得10
20秒前
烟花应助wan采纳,获得200
20秒前
21秒前
LaKers发布了新的文献求助10
21秒前
22秒前
22秒前
23秒前
赘婿应助应如是采纳,获得10
23秒前
高分求助中
Spray / Wall-interaction Modelling by Dimensionless Data Analysis 2000
Evolution 3rd edition 1500
ALA生合成不全マウスでの糖代謝異常の分子機構解析 520
Mathematics and Finite Element Discretizations of Incompressible Navier—Stokes Flows 500
A new species of Coccus (Homoptera: Coccoidea) from Malawi 500
2-Acetyl-1-pyrroline: an important aroma component of cooked rice 500
Handbook on People's China (1957) 400
热门求助领域 (近24小时)
化学 医学 生物 材料科学 工程类 有机化学 生物化学 物理 内科学 纳米技术 计算机科学 化学工程 复合材料 基因 遗传学 催化作用 物理化学 免疫学 量子力学 细胞生物学
热门帖子
关注 科研通微信公众号,转发送积分 3188644
求助须知:如何正确求助?哪些是违规求助? 2838125
关于积分的说明 8018783
捐赠科研通 2500957
什么是DOI,文献DOI怎么找? 1335264
科研通“疑难数据库(出版商)”最低求助积分说明 637484
邀请新用户注册赠送积分活动 605587