Evaluating E-learning systems success: An empirical study

质量(理念) 差异(会计) 结构方程建模 电子学习 心理学 知识管理 信息质量 服务质量 信息系统 计算机科学 教育技术 服务(商务) 数学教育 营销 机器学习 工程类 业务 哲学 会计 电气工程 认识论
作者
Dimah Al-Fraihat,Mike Joy,Ra’ed Masa’deh,Jane Sinclair
出处
期刊:Computers in Human Behavior [Elsevier BV]
卷期号:102: 67-86 被引量:561
标识
DOI:10.1016/j.chb.2019.08.004
摘要

E-learning, as a direct result of the integration of technology and education, has emerged as a powerful medium of learning particularly using Internet technologies. The undeniable significance of e-learning in education has led to a massive growth in the number of e-learning courses and systems offering different types of services. Thus, evaluation of e-learning -systems is vital to ensure successful delivery, effective use, and positive impacts on learners. Based on an intensive review of the literature, a comprehensive model has been developed which provides a holistic picture and identifies different levels of success related to a broad range of success determinants. The model has been empirically validated by fitting the model to data collected from 563 students engaged with an e-learning system in one of the UK universities through a quantitative method of Partial Least Squares - Structural Equation Modelling (PLS-SEM). The determinants of e-learning perceived satisfaction are technical system quality, information quality, service quality, support system quality, learner quality, instructor quality, and perceived usefulness, which together explain 71.4% of the variance of perceived satisfaction. The drivers of perceived usefulness are technical system quality, information quality, support system quality, learner quality, and instructor quality, and these explain 54.2% of the variance of perceived usefulness. Four constructs were found to be the determinants of e-learning use, namely educational system quality, support system quality, learner quality, and perceived usefulness, and together they account for 34.1%. Finally, 64.7% of the variance of e-learning benefits was explained by perceived usefulness, perceived satisfaction, and use.

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