Reality Avatar for Customer Conversation in the Metaverse

Much emphasis has been placed on the expansion of the metaverse space, which enables a large number of people to participate concurrently and conduct business or entertainment in their field of interest. A close connection between the metaverse and the real space is expected to significantly increase the availability of the two spaces; however, an effective method for this connection has not yet been presented. In this paper, we propose the XR (cross reality) Telexperience Portal as one method for connecting both remote real space and past space with the metaverse. Furthermore, when people communicate in the metaverse's 3D space, they require avatars to represent themselves, for which a variety of avatar designs are used. However, highly realistic avatars that hold the identity of the participant are not yet used. In this paper, we propose a method for generating natural facial expressions of a high-reality avatar to become a reliable conversation partner.