Group decision making with incomplete triangular fuzzy multiplicative preference relations for evaluating third-party reverse logistics providers

The strategic management of reverse logistics (RL) is essential for enterprises to enhance their operational efficiency, customer satisfaction, and sustainability performance in today's competitive marketplace. Many manufacturing firms have to cooperate with professional RL providers to overcome resource constraints and technological limitations, ultimately driving business success. Thus, it is critical for every enterprise to select the most suitable third-party RL provider (3PRLP). This paper provides a novel group decision making (GDM) method with incomplete triangular fuzzy multiplicative preference relations (TFMPRs) to cope with the selection of the most optimal 3PRLP. Firstly, a definition of acceptable incomplete TFMPRs is given. Then, the sufficient and necessary condition of an acceptable incomplete TFMPR is proposed. By analyzing the properties of consistent TFMPRs, a graph-based algorithm is designed to estimate the unknown elements in incomplete TFMPRs. Based on the proposed acceptable consistency definition of TFMPRs, an optimization model is set up to improve the consistency degree of inconsistent TFMPRs. The optimal normalized triangular fuzzy multiplicative weight vector (Tri-MWV) is obtained by computing two analytic expressions and solving a linear programming model. To measure the closeness degree of two TFMPRs, the concept of logarithmic correlation coefficient (LCC) between two TFMPRs is proposed. Combining the incomplete preference information in incomplete TFMPRs with the LCCs of any two TFMPRs, an algorithm of computing experts' weights is displayed. Subsequently, a novel method of GDM with incomplete TFMPRs is presented. Lastly, a practical example of evaluating 3PRLPs is conducted to illustrate the effectiveness of the proposed GDM method with incomplete TFMPRs.