大规模定制
意外事故
供应链
权变理论
个性化
业务
产业组织
资源(消歧)
过程管理
供应链管理
竞赛(生物学)
计算机科学
知识管理
营销
生物
哲学
语言学
计算机网络
生态学
作者
Fujun Lai,Min Zhang,Dongwook Lee,Xiande Zhao
出处
期刊:IEEE Transactions on Engineering Management
[Institute of Electrical and Electronics Engineers]
日期:2012-07-13
卷期号:59 (3): 443-456
被引量:141
标识
DOI:10.1109/tem.2012.2189009
摘要
This study investigates two key issues: 1) how internal integration, customer integration, supplier integration, and the interplay among them jointly influence the development of mass customization capability (MCC), and 2) how environmental conditions (i.e., demand uncertainty and competitive intensity) moderate the impacts of supply chain integration on this development. Based on the extended resource-based view (ERBV) of the firm and contingency theory, we build a conditional indirect model and test it using a dataset of 289 manufacturers from nine countries. Our results are consistent with the ERBV, showing that internal integration not only has a significant direct effect on MCC, but also plays a central and strategic role in building customer and supplier integration. However, although customer integration is found to improve MCC directly, supplier integration appears to have no significant impact. Finally, internal integration has a positive indirect effect on MCC through customer integration, and this indirect effect is amplified when demand is uncertain and competition is intense.
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