The supply chain integration – Supply chain sustainability relationship in the UK and Ghana pharmaceutical industry: A stakeholder and contingency perspective

权变理论 意外事故 适度 业务 供应链 背景(考古学) 利益相关者 调解 顾客满意度 结构方程建模 利益相关方参与 多级模型 持续性 产业组织 过程管理 营销 知识管理 公共关系 心理学 经济 管理 社会学 社会心理学 古生物学 政治学 生态学 数学 社会科学 哲学 机器学习 统计 计算机科学 语言学 生物
作者
Frank Donkor,Θάνος Παπαδόπουλος,Virginia Spiegler
出处
期刊:Transportation Research Part E-logistics and Transportation Review [Elsevier BV]
卷期号:155: 102477-102477 被引量:25
标识
DOI:10.1016/j.tre.2021.102477
摘要

In this research, the objective is to develop and test a model which provides understanding into the supply chain integration (SCI)-supply chain sustainability (SCS) relationship. The paper also explores how the SCI-SCS relationship is mediated by customer satisfaction and moderated by external uncertainty (EU) through the lenses of stakeholder and contingency theory by considering the pharmaceutical industry in Ghana and the UK. Empirical survey data were gathered from 231 pharmaceutical firms in Ghana and UK. We used structural equation modelling, multi-group analysis, and hierarchical regression to analyse the SCI-SCS relationship. We argue that through SCI, the economic, social and environmental performances can be simultaneously improved. However, the SCI-SCS relationship differs among the UK and Ghana context. Testing for mediation found that by increasing levels of customer satisfaction through customer integration (UK) and internal integration (Ghana), pharmaceutical companies can improve their SCS performances. However, testing moderation showed that the mediating effect is affected in both high and low EU. Drawing on stakeholder and contingency theory, our study is among the first to understand the influence of customer satisfaction and EU on the SCI-SCS relationship from a developing country (Ghana) and developed country (UK) perspective. Practitioners are provided with guidance on how to effectively/efficiently operationalise SCI to achieve SCS.
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