业务
过程管理
范围(计算机科学)
营销
忠诚商业模式
服务(商务)
产业组织
服务质量
计算机科学
程序设计语言
出处
期刊:Advances in engineering research
日期:2014-01-01
标识
DOI:10.2991/meic-14.2014.383
摘要
In the 1980s, the speed to run industry to enter China, China Express enterprises increased rapidly expanding business scope.But in the course of the rapid development of a number of courier companies, small scale of operation of enterprises Express business qualification, the poor level of service problems and contradictions restricted speed run industry development in China.So many Express companies are increasingly concerned about how to integrate existing business and enhance their management quality, and gradually formed the formation of industry standards, and ultimately meet the business development needs of the growing Express."Life cycle" theory was initially applied to management enterprise macro perspective to help companies develop different strategies at different times, then gradually applied to new product development and product market positioning of micromanagement level.The life cycle of this article as soon as possible carrier transport enterprise business -"express" to start gradually in-depth discussion of how to strengthen express corporate control of aging, reduce management costs, improve customer loyalty, and enhance the competitiveness in the industry.Need in this process by means of game theory, the theory of customer relationship management, enterprise cost management analysis of the impact of factors on each node in the Express business processes constitute what is, and what methods, strategies need to take to change these factors make it services for the overall business processes.
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