Antecedents of internal reputation and its consequences on organizational outcomes: a systematic review

声誉 独创性 系统回顾 感知 定性研究 知识管理 公共关系 心理学 业务 社会学 计算机科学 政治学 梅德林 社会科学 神经科学 法学
作者
Ling Hooi Lee,Zulhamri Abdullah
出处
期刊:International Journal of Organization Theory and Behavior [Emerald (MCB UP)]
卷期号:27 (1): 55-79
标识
DOI:10.1108/ijotb-10-2022-0193
摘要

Purpose Organizational reputation has come to the forefront amidst today’s increasingly competitive business environment. While the perspectives of external stakeholders continue to generate research attention among reputation scholars, perceptions of internal stakeholders like employees deserve similar or more focus due to their ability to sway external organizational reputation. Thoroughly understanding organizational variables that precede internal reputation perceptions among employees and the ensuing consequences enables effective reputation management measures. This study aims to develop a comprehensive framework that outlines the antecedents and consequences of the internal reputation concept. Design/methodology/approach The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 review protocol was applied. Around 24 journal articles were drawn from the Web of Science and Scopus databases and analyzed using qualitative content analysis. Findings The review revealed 31 constructs related to the internal reputation concept, which were categorized into seven main themes, and a comprehensive framework was developed. Future research recommendations include the need to expand the study’s parameters, adopt a different research method and target varied contexts to achieve a more exhaustive systematic literature review on internal reputation. Research limitations/implications This study attempts to contribute to the understanding of the internal reputation concept, theories and reputation management practices through its findings. Originality/value This paper provides the first known systematic literature review of the internal reputation concept, which could provide practical guidance to professionals in internal reputation management and academic guidance for future research in internal reputation.
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