Metaverse Marketing Strategies: Enhancing Customer Experience and Analysing Consumer Behaviour Through Leading-edge Metaverse Technologies, Platforms, and Models

虚拟实境 营销 消费者行为 客户参与度 业务 计算机科学 广告 人机交互 万维网 虚拟现实 社会化媒体
作者
Nitin Liladhar Rane,Saurabh Choudhary,Jayesh Rane
出处
期刊:Social Science Research Network [Social Science Electronic Publishing]
被引量:31
标识
DOI:10.2139/ssrn.4624199
摘要

Metaverse technologies have emerged as groundbreaking tools, altering how businesses interact with consumers and analyse their behaviours. This research delves into inventive Metaverse marketing strategies that emphasize enriching customer experiences and understanding consumer behaviour through cutting-edge technologies, platforms, and models. The Metaverse provides a vibrant, immersive setting where businesses can craft interactive, realistic encounters for their clientele. Utilizing virtual reality (VR) and augmented reality (AR) technologies, companies can establish virtual storefronts, enabling customers to explore products and services in visually captivating ways. Interactive 3D models, simulations, and gamified experiences enhance customer engagement, facilitating personalized interactions that bridge the gap between physical and digital realms. Leveraging Metaverse platforms such as Decentraland, Roblox, and VRChat, businesses can create branded spaces, host virtual events, and foster meaningful connections with their audience. Metaverse technologies present unprecedented opportunities for real-time analysis of consumer behaviour. Within Metaverse platforms, advanced AI algorithms, machine learning, and data analytics empower businesses to monitor customer interactions, preferences, and purchasing patterns. This data-centric approach provides marketers with valuable insights into consumer behavior, enabling them to make informed decisions, optimize product offerings, and tailor marketing campaigns. Virtual reality eye-tracking, gesture recognition, and emotional analysis tools further enhance the analysis of consumer behavior, offering a comprehensive understanding of user engagement and sentiment. Beyond conventional social media and e-commerce platforms, businesses are increasingly embracing innovative Metaverse models. NFT (Non-Fungible Token) marketplaces, decentralized autonomous organizations (DAOs), and blockchain-based virtual economies are reshaping the digital marketplace. Smart contracts and blockchain technology ensure transparency, security, and authenticity, fostering trust among consumers. As businesses explore these decentralized and immersive platforms, they create new avenues for monetization, collaborations, and community building. By leveraging immersive experiences, advanced analytics, and innovative platforms, companies can enhance customer satisfaction, gain actionable insights, and maintain a competitive edge in the digital landscape. Embracing the Metaverse represents more than just a passing trend; it signifies a transformative journey, offering unparalleled opportunities for businesses to thrive in the digital age.
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