Novel Insights into Who, Where, and Why We Trust

Trust is a psychological state that reflects the beliefs and expectations one person has toward another regarding the positive nature of their behavior and intentions in situations entailing risk and vulnerability. Trust is essential for effective interpersonal and professional relationships. In this symposium, we present novel research on the psychological, interpersonal, and contextual factors underlying the decision to trust another person. In doing so, we present important contributions to the literature on both establishing and repairing trust. We highlight the importance of observing people’s (consistent or inconsistent) decisions over time, and show how people interpret others’ trust in them. In particular, the papers presented will show that (1) individuals distrust others who switch political parties, even when they switch into the evaluator’s own political party; (2) the relationship between deception and trust differs when being deceptive once versus being completely deceptive; (3) across different trust-violations, temporal distance increases apology effectiveness for trust repair; and (4) employees can appraise and react to felt trust differently, depending on their organization-based self-esteem and how consistent this trust is with their own self-view. This set of papers discusses novel theories and findings, integrating results from the lab and from the field. We highlight the importance of investigating trust using a broader lens, reflecting multiple timepoints and different interpersonal and organizational contexts. Change We Can’t Believe In: Distrust of Political Newcomers Author: Julian Jake Zlatev; Harvard Business School Author: Amos Schurr; Ben Gurion U. of the Negev Author: Nir Halevy; Stanford U. The Psychometrics of Deception and Trust Author: Thomas Bradford Bitterly; HKUST Business School Apologize, Then Give It Some Time: The Roles of Time and Anger in Trust Repair Author: Rachel Lea Campagna; U. of New Hampshire Author: Alexandra A. Mislin; American U. Author: Einav Hart; George Mason U. Author: Jonathan Lee; U. of Minnesota Duluth Author: Kurt T Dirks; Washington U. in St. Louis Work-Home Implications of Felt Trust Author: Dejun Kong; U. of Colorado, Boulder Author: Cecily Cooper; U. of Miami Author: Craig D. Crossley; U. of Central Florida Author: Jian Peng; Guangzhou U. Author: Réka Anna Lassu; Pepperdine U.