成熟度(心理)
弹性(材料科学)
知识管理
分析
业务流程
过程管理
偏最小二乘回归
过程(计算)
组织绩效
业务流程管理
能力成熟度模型
业务
计算机科学
营销
数据科学
心理学
在制品
发展心理学
物理
机器学习
程序设计语言
操作系统
软件
热力学
作者
Larissa Alves Sincorá,Marcos Paulo Valadares de Oliveira,Hélio Zanquetto-Filho,Marcelo Bronzo Ladeira
标识
DOI:10.1108/rausp-04-2018-002
摘要
Purpose The survival and growth of organizations presently depend on managing processes and capabilities to effectively use large volumes of data from different sources to assist organizations’ strategic and operational goals. This paper aims to test the relationship between organizational analytical capabilities (OAC), the performance results in organizational resilience (OR) and the business process management maturity (BPMM). Design/methodology/approach Based on a survey of companies operating in the state of Espírito Santo, Brazil, a conceptual model was proposed and tested using the partial least squares algorithm. Findings The results confirm the proposed theoretical hypotheses that OAC and BPMM positively impact OR. In addition, the results show that OAC exert a moderating effect on the relationship between BPMM and OR. Practical implications It is understood that stimulating the practice of data and information analysis in the organizational routine translates into a relevant managerial behavior, as this attitude leverages the knowledge development and understanding about how to manage unexpected risk events, enabling companies to assess their ability to react to disruptions, even in terms of operational failures.
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