The development of a preschool event management system using usability heuristic theory

Abstract Preschool Event Management System for Genius Aulad (PEMS) is a computerized prototype system, developed to facilitate preschool event management process handling. Genius Aulad Kuala Terengganu has been selected as a case study. Adapting a more systematic data management approach is critical to elevate problems inherent from the current manual way used in managing the event management related processes. The issues that lead to the proposal of the new system are difficult to inform the upcoming events to the parents, missing confirmation messages due to unstructured conversation, paper-based registration form used cause inefficient data storage and retrieval, the payment for event program always overdue and limited type of report can be generated. The System Development Life Cycle (SDLC) using Adapted Waterfall Model serves as a development methodology. Furthermore, the Usability Heuristic for User Interface Design is adapted in developing the system interface. The PEMS is tested and evaluated in terms of functionality and usability by the developer, and five target users. The test case and scenario are used to evaluate the functionality of the system. Meanwhile, the usability metric is applied to evaluate the usability of the system. The SUS score for PEMS is 82.5, which means the users are satisfied with the overall usability of the system. All the recommendations received during the testing session can be used as a reference for future work. With the existence of PEMS it is hoped that it will bring benefits to the organization when using this system.