适度
监督人
心理学
感知组织支持
工作表现
多级模型
背景(考古学)
社会心理学
样品(材料)
情感劳动
应用心理学
工作满意度
组织承诺
管理
计算机科学
生物
机器学习
古生物学
经济
化学
色谱法
作者
Hyun Jeong Kim,Won‐Moo Hur,Tae-Won Moon,Jea-Kyoon Jun
标识
DOI:10.1016/j.brq.2016.11.002
摘要
This study was designed to examine the moderating roles of perceived supervisor, coworker, and organizational support in the relationship between emotional labor and job performance in the airline service context. A sample of flight attendants working for one major airline company in South Korea participated in this study. The flight attendants’ official job performance data were provided by the airline company. For data analyses, a series of hierarchical moderated regression analyses were employed. The results showed differential moderation effects of the three sources of support at work. Specifically, the positive relationship between deep acting and job performance was strengthened by perceived supervisor and coworker support. The negative relationship between surface acting and job performance was exacerbated by perceived supervisor support, indicating the reverse buffering effect. Perceived organizational support showed only main effects on employee performance with no moderation effects.
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