调解
知识管理
业务
组织文化
组织学习
多样性(控制论)
路径分析(统计学)
竞争优势
心理学
公共关系
营销
计算机科学
社会学
政治学
人工智能
机器学习
社会科学
作者
Kyoung‐Joo Lee,Min-Seok Yoo,Su-Gyeong Kim
出处
期刊:Gwan-gwang-hag yeon-gu
[The Tourism Sciences Society of Korea]
日期:2018-08-20
卷期号:42 (7): 85-103
被引量:1
标识
DOI:10.17086/jts.2018.42.7.85.103
摘要
Early expectations of information systems (IS) potential related to the performance and competitive advantage of hotels have contrasted with the realization of that potential. To address this gap, the majority of existing literature has focused on predictors of individual employees’ IS adoption in the early implementation stage. However, the development of IS has moved from the early adoption stage to the mandated use stage where individual employees are required to use the systems and to utilize a variety of usage patterns. This research focused on innovative IS use and tried to explain its predictors. Based on a PLS-SEM analysis of a survey of 189 front office employees in 17 hotels in Korea, this study analyzed the positive influence of both formal internal IS training and informal organizational learning culture on innovative IS use. Furthermore, this research proposed and analyzed the mediating effect of front office employees’ self-learning behavior in order to elucidate the path of how the organizational variables affected innovative IS usage.
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