Institutional attributes and parents’ contentment with the quality of teaching, care, and safety of pupils in public primary schools

Parents' contentment with their child's education is the subject of a modest but increasing corpus of research. However, little has been done to identify specific school services that attract parents' attention. This study assessed institutional variables and how they influence parental satisfaction with the quality of teaching, care for pupils, and safety. A random sample of parents (n = 1,413) participated in the study. Data were collected using questionnaires, admission registers and staff disposition lists. The instruments passed through validity and reliability processes. Cronbach alpha estimates ranging from .81 to .84 provided evidence of internal consistency. Independent t-test and one-way ANOVA were used for analysis after data collection. Significant mean differences were found in parental contentment with the quality of teaching, care for pupils and pupils' safety based on schools' security, size, proximity and environmental attributes. Parents were more content with schools that provided safety, low teacher-pupil ratio, home proximity, and a learning-friendly environment. This study proved that school attributes are essential in determining parents' contentment with public primary school services. Parents become dissatisfied when their children are not receiving good services and may react by withdrawing them to other schools in search of greener pastures. This implies that parents' continued discontent with services will lead to a decline in future enrolment figures in public primary schools unless something is done promptly. Therefore, the government should provide school facilities for effective teaching and learning to improve public perception and contentment.