旅游
酒店业
款待
营销
业务
实证研究
背景(考古学)
文献计量学
服务(商务)
社会学
引用
酒店管理学
主题分析
知识管理
定性研究
人工智能
计算机科学
社会科学
认识论
政治学
万维网
哲学
生物
古生物学
法学
作者
Mehmet Bahrı Saydam,Hasan Evrim Arıcı,Mehmet Ali Köseoğlu
标识
DOI:10.1080/19368623.2022.2118923
摘要
In response to the increased interest in artificial intelligence (AI) and service robotics within tourism and hospitality (T&H) research, the current study examined 123 articles thematically to determine how AI is defined and which themes are most associated with the phenomena. Several journal articles on AI were extracted and analyzed using bibliometrics (citation and co-citation) and content analysis to uncover the salient themes. We first reviewed the emergent definition of AI and its relevant themes. Then, we presented the methodology and reported quantitative bibliometric and qualitative thematic analysis findings. Subsequently, we revealed recent trends, context, theory, and nomological network in the domain, followed by the main themes and clusters, such as anthropomorphism, theory-based works, methodological foundations, service robots, and employee and customer views on service robots, and their relations with AI in T&H. The research also offers aresearch agenda that outlines opportunities for future AI studies.
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