公共关系
商誉
非中介化
业务
脆弱性(计算)
情境伦理学
工作(物理)
桥接(联网)
工作组
营销
知识管理
政治学
心理学
社会心理学
计算机科学
机械工程
计算机网络
计算机安全
财务
工程类
作者
Antoinette Weibel,Simon Daniel Schafheitle,Lisa van der Werff
摘要
Abstract Public and academic opinion remains divided regarding the benefits and pitfalls of datafication technology in organizations, particularly regarding their impact on employees. Taking a dual‐process perspective on trust, we propose that datafication technology can create small, erratic surprises in the workplace that highlight employee vulnerability and increase employees’ reliance on the systematic processing of trust. We argue that these surprises precipitate a phase in the employment relationship in which employees more actively weigh trust‐related cues, and the employer should therefore engage in active trust management to protect and strengthen the relationship. Our paper develops a framework of symbolic and substantive strategies to guide organizations’ active trust management efforts to (re‐)create situational normality, root goodwill intentions, and enable a more balanced interdependence between the organization and its employees. We discuss the implications of our paper for reconciling competing narratives about the future of work and for developing an understanding of trust processes.
科研通智能强力驱动
Strongly Powered by AbleSci AI