Does Transparency Improve Citizens’ Perceptions of Government Performance? Evidence From Seoul, South Korea

Despite a great deal of research that examines consequences of transparency policies, there have been few empirical assessments of the relationship between transparency and citizens’ perceptions of public sector performance. This study focuses upon the relationship between computer-mediated transparency and perceptions of public sector performance in particular. We hypothesize that citizens’ increased exposure to computer-mediated transparency will be positively related to their generalized perceptions of public sector performance. We also hypothesize that this positive relationship is mediated by citizens’ satisfaction with public service provision. Results suggest that increased exposure to computer-mediated transparency is positively associated with citizens’ perceptions of public sector performance, but negatively related to citizens’ satisfaction with public service provision. Moreover, the positive relationship between computer-mediated transparency and perceptions of public sector performance increases when controlling for public service satisfaction, indicating the presence of inconsistent mediation.