A Dimensional Analysis of College Student Satisfaction

The present paper reports findings regarding dimensions of college student satisfaction, based on undergraduates' responses to the College Student Satisfaction Questionnaire (CSSQ) (Betz, Klingensmith, & Menne, 1969). Item responses of two groups of university students were analyzed separately by three factor analytic methods: the principal components method with unity in the diagonal; the principal components method with highest correlations in the diagonal; and the multiple group method with highest correlations in the diagonal. Three factors consistently appeared across groups and methods: Compensation, Social Life, and Working Conditions. Two other dimensions, Recognition and Quality of Education, were relatively well supported. The Policies and Procedures dimension was not consistently verified. Results are compared with Levine and Weitz's (1968) analysis of graduate student job satisfaction.