Towards a definition of serendipity in information behaviour

Introduction. Serendipitous or accidental discovery of information has often been neglected in information behaviour models, which tend to focus on information seeking, a more goal-directed behaviour. Method. This theoretical paper seeks to map the conceptual space of serendipity in information behaviour and to arrive at a definition. This is done through carrying out a literature review on information behaviour and serendipity and defining relevant terms in the area. Using Wilson’s framework as a starting point, a series of frameworks is arrived at to include serendipity in information behaviour models. Analysis. The terms used in this research space were investigated, as well as the times when serendipitous finding can occur, the dimensions of serendipitous findings, and a series of assumptions to draw out the key elements of serendipity. Results. The results of the analysis is a framework of continuums that identifies the core of this research area of serendipity in information behaviour and arrives at its definition. Conclusions. By including serendipity in information behaviour models, the frameworks arrived at should help further research in this area. A working definition of serendipity in information behaviour is a starting point for other researchers to investigate related questions in the area.