Job Satisfaction, Motivation and Performance

Chapter 13 Job Satisfaction, Motivation and Performance Nathan A. Bowling, Nathan A. BowlingSearch for more papers by this author Nathan A. Bowling, Nathan A. BowlingSearch for more papers by this author Book Editor(s):Toon W Taris, Toon W TarisSearch for more papers by this authorMaria C W Peeters, Maria C W PeetersSearch for more papers by this authorJan de Jonge, Jan de JongeSearch for more papers by this author First published: 04 December 2013 https://doi.org/10.1002/9781394259564.ch13 AboutPDFPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShareShare a linkShare onEmailFacebookTwitterLinkedInRedditWechat Summary The relation between job satisfaction and job performance is among one of the most widely studied topics within work psychology. This chapter provides the definition for job satisfaction and job performance. It discusses the causal nature of the relation between job satisfaction and job performance. The chapter describes the factors that influence the strength of the job satisfaction-job performance relation and also discusses the role of motivation in the job satisfaction-job performance relation. Job satisfaction might impact task performance via effects on behavioural readiness. This possibility directly speaks to the motivational role of job satisfaction, that is, job satisfaction may influence performance by causing employees to display more effort, persistence and proactive initiative. Job satisfaction is also potentially related to other indices of job performance, including organizational citizenship behaviours (OCBs), counterproductive work behaviours (CWBs) and employee withdrawal. Meta-analyses have found that global job satisfaction is positive related to OCBs and negatively related to CWBs. Further Reading Bowling , N. A. ( 2007 ). Is the job satisfaction–job performance relationship spurious: A meta-analytic examination . Journal of Vocational Behavior , 71 , 167 – 185 . 10.1016/j.jvb.2007.04.007 Web of Science®Google Scholar Fisher , C. D. ( 2003 ). Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory . Journal of Organizational Behavior , 24 , 753 – 777 . 10.1002/job.219 Web of Science®Google Scholar Harrison , D. A. , Newman , D. A. , & Roth , P. L. ( 2006 ). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences . Academy of Management Journal , 49 , 305 – 325 . 10.5465/amj.2006.20786077 Web of Science®Google Scholar Judge , T. A. , Thoresen , C. J. , Bono , J. E. , & Patton , G. K. ( 2001 ). The job satisfaction–job performance relationship: A qualitative and quantitative review . Psychological Bulletin , 127 , 376 – 407 . 10.1037/0033-2909.127.3.376 CASPubMedWeb of Science®Google Scholar Riketta , M. ( 2008 ). The causal relation between job attitudes and performance: A meta-analysis of panel studies . Journal of Applied Psychology , 93 , 471 – 481 . 10.1037/0021-9010.93.2.472 Web of Science®Google Scholar References Barrick , M. R. , Mount , M. K. , & Judge , T. A. ( 2001 ). Personality and performance at the beginning of the new millennium: What do we know and where do we go next? International Journal of Selection and Assessment , 9 , 9 – 30 . 10.1111/1468-2389.00160 Web of Science®Google Scholar Beehr , T. A. , Glaser , K. M. , Beehr , M. J. , Beehr , D. E. , Wallwey , D. A. , Erofeev , D. , & Canali , K. G. ( 2006 ). The nature of satisfaction with subordinates: Its predictors and importance to supervisors . Journal of Applied Social Psychology , 36 , 1523 – 1547 . 10.1111/j.0021-9029.2006.00070.x Web of Science®Google Scholar Borman , W. C. , & Motowidlo , S. J. ( 1993 ). Expanding the criterion domain to include elements of contextual performance . In N. Schmit , & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71 – 98 ). San Francisco : Jossey-Bass . 10.1007/BF01143148 Google Scholar Bowling , N.A. ( 2007 ). Is the job satisfaction–job performance relationship spurious: A meta-analytic examination . Journal of Vocational Behavior , 71 , 167 – 185 . 10.1016/j.jvb.2007.04.007 Web of Science®Google Scholar Bowling , N.A. , & Hammond , G.D. ( 2008 ). A meta-analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale . Journal of Vocational Behavior , 73 , 63 – 77 . 10.1016/j.jvb.2008.01.004 Web of Science®Google Scholar Bowling , N. A. , Khazon , S. , Meyer , R. D. , & Burrus , C. ( 2012 ). Situational strength as a moderator of the relationship between job satisfaction and job performance: A meta-analytic examination. Unpublished manuscript . Wright State University , Dayton, OH . Google Scholar Brief , A. P. ( 1998 ). Attitudes in and around organizations . Thousand Oaks, CA : Sage Publications . Google Scholar Cammann , C. , Fichman , M. , Jenkins , D. , & Klesh , J. ( 1979 ). The Michigan Organizational Assessment Questionnaire . Unpublished manuscript . University of Michigan, Ann Arbor . Google Scholar Campbell , J. P. ( 1990 ). Modeling the performance prediction problem in industrial and organizational psychology . In M. D. Dunnette , & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1 , 2nd ed. , pp. 687 – 732 ). Palo Alto, CA : Consulting Psychologists Press . Google Scholar Carsten , J. M. , & Spector , P. E. ( 1987 ). Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the Muchinsky Model . Journal of Applied Psychology , 72 , 374 – 381 . 10.1037/0021-9010.72.3.374 Web of Science®Google Scholar Dalal , R. S. ( 2005 ). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior . Journal of Applied Psychology , 90 , 1241 – 1255 . 10.1037/0021-9010.90.6.1241 PubMedWeb of Science®Google Scholar Demerouti , E. , & Cropanzano , R. ( 2010 ). From thought to action: Employee work engagement and job performance . In A. B. Bakker , & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 147 – 163 ). New York : Psychology Press . Web of Science®Google Scholar Eagly , A. H. , & Chaiken , S. ( 1993 ). The psychology of attitudes . Orlando, FL : Harcourt Brace Jovanovich . Web of Science®Google Scholar Eby , L. T. , Freeman , D. M. , Rush , M. C. , & Lance , C. E. ( 1999 ). Motivational basis of affective organizational commitment: A partial test of an integrative theoretical model . Journal of Occupational and Organizational Psychology , 72 , 463 – 483 . 10.1348/096317999166798 Web of Science®Google Scholar Farrell , D. , & Stamm , C. L. ( 1988 ). Meta-analysis of the correlates of employee absence . Human Relations , 41 , 211 – 227 . 10.1177/001872678804100302 Web of Science®Google Scholar Festinger , L. ( 1957 ). A theory of cognitive dissonance . Stanford, CA : Stanford University Press . 10.1515/9781503620766 Web of Science®Google Scholar Fishbein , M. , & Ajzen , I. ( 1974 ). Attitudes towards objects as predictors of single and multiple behavioral criteria . Psychological Review , 81 , 59 – 74 . 10.1037/h0035872 Web of Science®Google Scholar Fisher , C. D. ( 2003 ). Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory . Journal of Organizational Behavior , 24 , 753 – 777 . 10.1002/job.219 Web of Science®Google Scholar Fredrickson , B. L. ( 1998 ). What good are posi-tive emotions? Review of General Psychology , 2 , 300 – 319 . 10.1037/1089-2680.2.3.300 PubMedGoogle Scholar Fried , Y. , & Ferris , G. R. ( 1987 ). The validity of the Job Characteristics Model: A review and meta-analysis . Personnel Psychology , 40 , 287 – 322 . 10.1111/j.1744-6570.1987.tb00605.x Web of Science®Google Scholar Griffeth , R. W. , Hom , P. W. , & Gaertner , S. ( 2000 ). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium . Journal of Management , 26 , 463 – 488 . 10.1177/014920630002600305 Web of Science®Google Scholar Griffin , R. W. ( 1991 ). Effects of work redesign on employee perceptions, attitudes, and behaviors: A long-term investigation . Academy of Management Journal , 34 , 425 – 435 . 10.2307/256449 Web of Science®Google Scholar Hackman , J. R. , & Oldham , G. R. ( 1980 ). Work redesign . Reading, MA : Addison-Wesley . Google Scholar Hanisch , K. A. , & Hulin , C. L. ( 1990 ). Job attitudes and organizational withdrawal: An examination of retirement and other voluntary withdrawal behaviors . Journal of Vocational Behavior , 37 , 60 – 78 . 10.1016/0001-8791(90)90007-O Web of Science®Google Scholar Hatfield , E. , Cacioppo , J. T. , & Rapson , R. L. ( 1994 ). Emotional contagion . New York : Cambridge University Press . Google Scholar Hui , C. , Lam , S. K. , & Law , K. S. ( 2000 ). Instrumental values of organizational citizenship behavior for promotion: A quasi-field experiment . Journal of Applied Psychology , 85 , 822 – 828 . 10.1037/0021-9010.85.5.822 CASPubMedWeb of Science®Google Scholar Iaffaldano , M. T. , & Muchinsky , P. M. ( 1985 ). Job satisfaction and job performance: A meta-analysis . Psychological Bulletin , 97 , 251 – 273 . 10.1037/0033-2909.97.2.251 Web of Science®Google Scholar Iverson , R. D. , & Deery , S. J. ( 2001 ). Understanding the 'personological' basis of employee withdrawal: The influence of affective disposition on employee tardiness, early departure, and absenteeism . Journal of Applied Psychology , 86 , 856 – 866 . 10.1037/0021-9010.86.5.856 CASPubMedWeb of Science®Google Scholar Judge , T. A. , Heller , D. , & Mount , M. K. ( 2002 ). Five-factor model of personality and job satisfaction: A meta-analysis . Organizational Behavior and Human Decision Process , 86 , 67 – 98 . 10.1006/obhd.2001.2973 Google Scholar Judge , T. A. , Thoresen , C. J. , Bono , J. E. , & Patton , G. K. ( 2001 ). The job satisfaction–job performance relationship: A qualitative and quantitative review . Psychological Bulletin , 127 , 376 – 407 . 10.1037/0033-2909.127.3.376 CASPubMedWeb of Science®Google Scholar Kinicki , A. J. , McKee-Ryan , F. M. , Schriesheim , C. A. , & Carson , K. P. ( 2002 ). Assessing the construct validity of the Job Descriptive Index: A review and meta-analysis . Journal of Applied Psychology , 87 , 14 – 32 . 10.1037/0021-9010.87.1.14 PubMedWeb of Science®Google Scholar Koslowsky , M. , Sagie , A. , Krausz , M. , & Singer , A. D. ( 1997 ). Correlates of employee lateness: Some theoretical considerations . Journal of Applied Psychology , 82 , 79 – 88 . 10.1037/0021-9010.82.1.79 Web of Science®Google Scholar Lawler , E. E. , III , & Porter , L. W. ( 1967 ). The effects of performance on job satisfaction . Industrial Relations , 7 , 20 – 28 . 10.1111/j.1468-232X.1967.tb01060.x Web of Science®Google Scholar LePine , J. A. , Erez , A. , & Johnson , D. E. ( 2002 ). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis . Journal of Applied Psychology , 87 , 52 – 65 . 10.1037/0021-9010.87.1.52 PubMedWeb of Science®Google Scholar LeRoy , M. K. ( 2009 ). Research methods in political science: An introduction using MicroCase . Boston, MA : Thompson . Google Scholar Organ , D. W. , & Ryan , K. ( 1995 ). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior . Personnel Psychology , 48 , 775 – 802 . 10.1111/j.1744-6570.1995.tb01781.x Web of Science®Google Scholar Peters , L. H. , & O'Connor , E. J. ( 1980 ). Situational constraints and work outcomes: The influences of a frequently overlooked construct . Academy of Management Review , 5 , 391 – 397 . 10.2307/257114 Google Scholar Podsakoff , P. M. , MacKenzie , S. B. , Paine , J. B. , & Bachrach , D. G. ( 2000 ). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research . Journal of Management , 26 , 513 – 563 . 10.1177/014920630002600307 Web of Science®Google Scholar Podsakoff , P. M. , & Williams , L. J. ( 1986 ). The relationship between job performance and job satisfaction . In E. A. Locke (Ed.), Generalizing from laboratory to field settings (pp. 207 – 253 ). Lexington, MA : Lexington Press . Google Scholar Reijseger , G. , Schaufeli , W. B. , Peeters , M. C. W. , & Taris , T. W. ( 2012 ). Ready, set, go! From engagement to performance . In J. Neves , & S. P. Gonçalves (Eds.), Occupational health psychology: From burnout to well-being (pp. 287 – 306 ). Lisbon : Edições Sílabo . Google Scholar Riketta , M. ( 2008 ). The causal relation between job attitudes and performance: A meta-analysis of panel studies . Journal of Applied Psychology , 93 , 471 – 481 . 10.1037/0021-9010.93.2.472 Web of Science®Google Scholar Rotundo , M. , & Sackett , P. R. ( 2002 ). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach . Journal of Applied Psychology , 87 , 66 – 80 . 10.1037/0021-9010.87.1.66 PubMedWeb of Science®Google Scholar Schleicher , D. J. , Watt , J. D. , & Greguras , G. J. ( 2004 ). Reexamining the job satisfaction–performance relationship: The complexity of attitudes . Journal of Applied Psychology , 89 , 165 – 177 . 10.1037/0021-9010.89.1.165 PubMedWeb of Science®Google Scholar Smith , P. C. , Kendall , L. , & Hulin , C. L. ( 1969 ). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes . Chicago, IL : Rand McNally . Google Scholar Spector , P. E. , & Fox , S. ( 2002 ). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior . Human Resources Management Review , 12 , 269 – 292 . 10.1016/S1053-4822(02)00049-9 Google Scholar Spector , P. E. , Fox , S. , Penney , L. M. , Bruursema , K. , Goh , A. , & Kessler , S. ( 2006 ). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal? Journal of Vocational Behavior , 68 , 446 – 460 . 10.1016/j.jvb.2005.10.005 Web of Science®Google Scholar Spector , P. E. , & Jex , S. M. ( 1998 ). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory . Journal of Occupational Health Psychology , 3 , 356 – 367 . 10.1037/1076-8998.3.4.356 CASPubMedGoogle Scholar Wanous , J. P. ( 1974 ). A causal-correlational analysis of the job satisfaction and performance relationship . Journal of Applied Psychology , 59 , 139 – 144 . 10.1037/h0036532 Web of Science®Google Scholar Zapf , D. , Dormann , C. , & Frese , M. ( 1996 ). Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues . Journal of Occupational Health Psychology , 1 , 145 – 169 . 10.1037/1076-8998.1.2.145 CASPubMedGoogle Scholar An Introduction to Contemporary Work Psychology ReferencesRelatedInformation