The Human Side of Change: A Practical Guide to Organization Redesign

Introduction: The Change Management Process. AT THE STRATEGIC LEVEL: ORGANIZATIONWIDE CHANGE MANAGEMENT IMPERATIVES. Teams: Building the Infrastructure for Effective Change. Communications: Beating the Grapevine with an Open Two--Way Strategy. Culture: Managing All the Components. Leadership: Developing the Key Attributes for Leading Change. AT THE GRASSROOTS LEVEL: IMPLEMENTING AND SUSTAINING CHANGE. Set Goals. Measure Performance. Provide Feedback and Coaching. Be Generous with Rewards and Recognition. Conclusion: The Tough Questions of Change Management. Appendixes: The Change Managers Toolkit. Appendix A. Strategic Toolkit. Appendix B. Implementation Toolkit. Appendix C. Glossary of Terms. Appendix D. Recommended Readings.