Digital Supply Chain Management and Technology to Enhance Resilience by Building and Using End-to-End Visibility During the COVID-19 Pandemic

In practice, an increased interest into end-to-end visibility as a future-oriented driver and capability of resilient supply chains can be observed. However, the research in this area is in its infancy. Even less is understood about resilience and the potentials of a digital supply chain in pandemic settings. Based on an analysis of the relevant literature supplemented with the multiple case studies constructed with the use of primary data, we build a framework that could be instructive for supply chain managers seeking to manage resilience during pandemic disruptions and using digital technology. Our main methodological contributions are unlocking the value and potentials of end-to-end supply chain visibility for resilience management in the face of pandemic disruptions. We propose an associated design and implementation framework containing multiple dimensions—management, organizational, and technological. The outcomes of the article offer a conceptual guideline concerning the potentials and implementation of end-to-end visibility in the management of supply chain resilience.