Measuring the Real-Time Stock Market Impact of Firm-Generated Content

Firms increasingly follow an “always on” philosophy, publishing multiple pieces of firm-generated content (FGC) every day. Current methodologies used in marketing are unfit to unbiasedly capture the impact of FGC disseminated intermittently throughout the day on stock markets characterized by ultra-high-frequency trading. They also neither distinguish between the permanent (i.e., long-term) and temporary (i.e., short-term) price impacts nor identify FGC attributes capable of generating these price impacts. In this study, the authors define price impact as the impact on the variance of stock price. Employing a market microstructure approach to exploit the variance of high-frequency changes in stock price, the authors estimate the permanent and temporary price impacts of the firm-generated Twitter content of S&P 500 information technology firms. The authors find that firm-generated tweets induce both permanent and temporary price impacts, which are linked to tweet attributes of valence and subject matter. Tweets reflecting only valence or subject matter concerning consumer or competitor orientation result in temporary price impacts, whereas those embodying both attributes generate permanent price impacts. Negative-valence tweets about competitors generate the largest permanent price impacts. Building on these findings, the authors offer suggestions to marketing managers regarding the design of intraday FGC.