患者满意度
报销
疼痛管理
医学
焦点小组
病人教育
干预(咨询)
护理部
物理疗法
医疗保健
家庭医学
经济增长
业务
经济
营销
作者
Diana Schroeder,Leslie A. Hoffman,Marie Fioravanti,Deborah Poskus Medley,Thomas G. Zullo,Patricia K. Tuite
出处
期刊:Orthopaedic Nursing
[Ovid Technologies (Wolters Kluwer)]
日期:2016-03-01
卷期号:35 (2): 108-117
被引量:33
标识
DOI:10.1097/nor.0000000000000226
摘要
Patient satisfaction with pain management has increasing importance with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores tied to reimbursement. Previous studies indicate patient satisfaction is influenced by staff interactions. This single-group pre/post design study aimed to improve satisfaction with pain management in older adults undergoing total joint replacement. This was a single-group pre-/posttest design. Nurse (knowledge assessment) and patient (American Pain Society Patient Outcomes Questionnaire Revised [APS-POQ-R], HCAHPS) responses evaluated pre- and postimplementation of the online educational program. Nurse focus group followed intervention. Nurses' knowledge improved significantly (p < .006) postintervention. HCAHPS scores (3-month average) for items reflecting patient satisfaction improved from 70.2 ± 9.5 to 73.9 ± 6.0. APS-POQ-R scores did not change. Focus group comments indicated need for education regarding linkages between pain management and patient satisfaction. Education on linkages between patient satisfaction and pain management can improve outcomes; education on strategies to further improve practice may enhance ability to achieve benchmarks.
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