Job crafting, leisure crafting, and well-being among hospitality employees: The roles of work–leisure facilitation and conflict

Work–leisure balance is a problem for hospitality employees. The purpose of this study was to investigate the relationships between job crafting, leisure crafting, work–leisure conflict (WLC), work–leisure facilitation (WLF), and well-being, specifically the mediating roles of WLC and WLF. A survey of 338 hotel and 337 restaurant employees in Taiwan revealed that job crafting is negatively associated with WLC, and that job and leisure crafting are positively associated with WLF. Furthermore, WLC is negatively associated with well-being, whereas WLF is positively associated with well-being. WLC mediates the relationship between job crafting and well-being; WLF mediates the relationships of job and leisure crafting with well-being. This study fills the knowledge gap related to job and leisure crafting by investigating their influence on employee work–leisure balance and well-being from the perspective of job design and leisure activity adjustment. Hospitality managers can apply these findings to human resource practices.