Defining responsible use of AI chatbots in social care for older adults

AI chatbots have an unprecedented capacity to respond to tasks in a human-like manner. Although they have the potential to enhance social care, they also pose risks to wellbeing and human rights. It is therefore important to define the responsible use of generative AI in social care for older people, which recognizes the distinct features of social care provision. Artificial intelligence (AI) chatbots offer the potential to enhance many aspects of social care for older adults, but also pose ethical risks. This Comment explores the responsible use of AI chatbots, which recognizes the distinct features of social care provision.