标杆管理
协同模型
质量(理念)
知识管理
卓越
全面质量管理
质量管理
过程管理
公司治理
概念模型
业务
趋同(经济学)
计算机科学
营销
经济
政治学
财务
服务(商务)
法学
哲学
认识论
数据库
经济增长
语言学
作者
Pierina Moreno Chacón,Rejina M. Selvam,Frederic Marimón
出处
期刊:Sustainability
[MDPI AG]
日期:2021-02-10
卷期号:13 (4): 1907-1907
被引量:1
摘要
This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.
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