渡线
计算机科学
服务(商务)
第三产业
服务提供商
运筹学
模式(计算机接口)
互联网
过程管理
人工智能
业务
营销
工程类
操作系统
万维网
作者
Xue Xiao,Jiajia Gao,Shuang Wu,Shufang Wang,Zhiyong Feng
出处
期刊:IEEE Transactions on Services Computing
[Institute of Electrical and Electronics Engineers]
日期:2022-01-01
卷期号:15 (1): 83-96
被引量:13
标识
DOI:10.1109/tsc.2019.2922180
摘要
Trans-boundary has become not only a trend but also an important requirement and feature of Modern Service Industry. In Internet era, crossover service not only changes people's daily life, but also has a profound impact on the business model of traditional industry. However, because of the complexity and convergence of crossover service, it is difficult to analyze and identify whether crossover services are valuable and how to achieve them. In order to solve the problems, the analysis framework of crossover service is proposed from the perspective of value creation and realization, which includes four main parts: value assessment, data analysis, capability analysis, and execution path. Based on the proposed method, the New Retail in China is given as a case study to clarify the implementation process of crossover service. Furthermore, JD (self-employed mode) and Alibaba (platform mode) are taken as examples to explain how to migrate from different e-commerce models to the New Retail model. By introducing computational experiment, the performance of different execution paths can be evaluated. The comparison of experimental results with the reality shows that the proposed method can provide a roadmap for the implementation of crossover service.
科研通智能强力驱动
Strongly Powered by AbleSci AI