模式
移情
心理学
非语言交际
面子(社会学概念)
电视会议
电话
钥匙(锁)
计算机科学
社会心理学
多媒体
沟通
社会学
社会科学
语言学
哲学
计算机安全
作者
Yoshie Tomozumi Nakamura,Julia Milner
标识
DOI:10.1016/j.orgdyn.2023.100957
摘要
In today’s rapidly changing society, leaders have to constantly deal with multiple urgent demands interacting with others through various communication modalities - that can happen face to face, via video conferencing, phone calls, etc. - and guide diverse groups of individuals. Having empathic conversations is key for inclusive leadership. Leaders need to understand their emotions and others’ emotional state to build bonds for effective collaboration at work. Yet the reality is that it is challenging for leaders to be aware of their own empathic or non-empathic approach, especially given that hybrid communication is required in their daily lives. This paper introduces communication approaches for empathic conversations considering various modalities including face-to-face, video, or voice-only communication. We provide step-by-step instructions and guided questions to showcase how to develop empathic communication skills. With these strategies, leaders can practice their empathy ‘muscle’ considering various communication modalities with a focus on non-verbal and verbal cues.
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