网络志
旅游
美食学
共同创造
个性化
营销
目的地
产品(数学)
感知
服务提供商
广告
社会学
业务
服务(商务)
社会化媒体
心理学
政治学
几何学
数学
神经科学
法学
作者
Mariana Carvalho,Elisabeth Kastenholz,Maria João Carneiro,Luís Henrique de Souza
标识
DOI:10.1177/14687976231168941
摘要
Gastronomy has become a distinctive tourism product with the potential of contributing to visitors’ engaged immersion in destinations. Few studies have reflected on visitors’ perceptions of participation in food tour experiences, and research on co-creation in food tours is even more scarce. This study analyses co-creative tourism experience dimensions, previously identified in the literature, through a passive netnography, involving 658 online tourist reviews on TripAdvisor of a food tour experience in Lisbon, to understand how value was co-created by comparing the perceptions of visitors and the service provider. Interview-based data were subject to content analysis. Results showed that “aesthetics/sense,” “feel,” “thinking/education,” “relate,” and “personalization” were the most reported dimensions in tourists’ discourse, which was confirmed by the service provider. The present study provides insights to destination management organizations, marketers and entrepreneurs in creating opportunities for and designing appealing co-creative food experiences.
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