蓝图
计算机科学
产品服务体系
服务(商务)
系统工程
过程管理
工程类
商业模式
机械工程
经济
业务
经济
营销
作者
Ming‐Chuan Chiu,Cheng-Yen Chang,Tsai‐Chi Kuo,Jih-Hung Huang,Saraj Gupta,Gülşen Akman
出处
期刊:International Journal of Industrial Engineering-theory Applications and Practice
日期:2021-10-12
卷期号:28 (1)
被引量:2
摘要
Many studies have addressed traditional product-service system (PSS) design, but a combination of data-oriented PSS with emerging technologies to achieve a Smart PSS that can respond to a continuously changing environment remains absent. Therefore, this study proposes a systematic framework that utilizes text analytic techniques to capture PSS via a data-oriented service blueprint for use in identifying improvement opportunities and proposes an improvement plan merging a PSS design process and Bidirectional Encoder Representations from Transformers (BERT), which can handle context-sensitive services with smart and connected products in a dynamic environment. By utilizing a data-driven service blueprint and unsurprised learning model, a Smart PSS is transformed. Experiment shows this tourism recommendation generates enhanced service quality and customer satisfaction.
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