Employee Assistance Program response and evolution in light of COVID-19 pandemic

Employee Assistance Programs (EAPs) have been responding for decades to challenges put forth by employers and employees. The COVID-19 pandemic has brought forth new considerations for EAPs and has also highlighted preexisting challenges to the EAP value proposition. This paper highlights those challenges using examples from a specific internal EAP (Mayo Clinic Rochester) and observations about overall EAP acute trends as well. The future of EAP and evolution of EAP services are discussed in light of the COVID-19 pandemic.