类型学
公共部门
服务创新
业务
公共服务
服务(商务)
透视图(图形)
公共价值
价值(数学)
公共关系
价值创造
知识管理
营销
社会学
产业组织
政治学
人类学
计算机科学
人工智能
机器学习
法学
作者
Jiyao Chen,Richard M. Walker,Mohanbir Sawhney
标识
DOI:10.1080/14719037.2019.1645874
摘要
Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.
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