The continued success of Manufacturing & Service Operations Management (M&SOM) depends on the volunteer work of many professionals who take their precious time to provide careful and constructive reviews of the manuscripts submitted to the journal in a timely manner. On behalf of M&SOM, Editor-in-Chief Georgia Perakis would like to express her deepest gratitude to all those who served as reviewers for the journal in 2020. Among all reviewers, some individuals have distinguished themselves by reviewing several manuscripts and with each manuscript by writing a fair, critical, and constructive review in a timely fashion. In recognition of their outstanding service provided to support the journal’s scholarly mission, M&SOM grants the 2020 Meritorious Service Award to…