The Role of Artificial Intelligence in Recruitment Process Decision-Making

Artificial Intelligence (AI) can playa pivotal role in the firm's recruiting process, facilitating excellence. This study investigates the challenges AI faces in the hiring process and the outcomes/ results of using AI in the hiring process. The benefits of using AI in the hiring process include identifying AI vendors and firms that have adopted AI in the hiring process, analyzing the present state of AI to facilitate the hiring process, and the impact of adopting AI in the hiring process. Through this study, different perceptions, theories, ideas, and opinions are presented to modulate the use of AI in human resource management utilizing papers from 1988 to 2020. The findings indicate that AI is adopted mainly in high-tech or large companies. The reports presented by these companies on the use of AI thus do not provide an actual picture of the usage and step by step evaluation as interviews are still a part of the recruitment process providing space for human bias. Future research may include aligning the AI with the mission and vision of the company and the rules and regulations of the country that they have been adopted. The aspect of AI to support human resources in decision making, not a threat as AI is considered to take over the human roles in human resource management, should also be studied in detail.